Shipping
Smaller items ship by FedEx or USPS. Shipping charges at checkout are a best effort. We compare them to the actual charge at shipment, and if an adjustment is needed we contact you for approval first. If any item in your cart is truck freight, the entire order ships by freight at freight rates. Shipping charges are not refundable.
International orders: charges are estimated at checkout and confirmed when the package is ready. The recipient pays all duties and taxes, and the carrier calls with the amount before delivery.
Billing and payment
All prices are subject to change without notice. We accept American Express, Discover, Mastercard and Visa. Money orders are accepted too: call to place your order, get an order number from your sales rep, and write it on the money order. Purchase orders are accepted for pre-approved companies. The entire order must be billed and approved before it is packaged. Your billing address is where your monthly statement is mailed, and the shipping address must be a physical street address.
Hubbard’s Impala Parts, Customer Service Department1676 Anthony Road, Burlington, NC 27215
We guarantee all the parts we sell for 30 days.
Backorders and cancellations
Backordered items are charged when you order and ship as soon as they are available, with no additional charge. You have 2 business days from the purchase date to request a cancellation, with no exceptions. To check whether something is in stock, call 800-846-7252.
Returns
- Returns must be within 30 days of shipment. After 30 days, no returns are accepted.
- Special order items, including interior and all electrical parts, cannot be returned. COD returns are not accepted.
- Every return needs a copy of the original invoice and a return authorization (RA) number. Call (336) 227-1589 for the RA number and write it on the package. We suggest a carrier with tracking.
- Parts must be unused, uninstalled, in resellable condition and in the original package.
- Returns carry a restocking fee. Refunds are less shipping and are issued as in-store credit unless approved otherwise. Refunds back to a card carry a $20.00 processing fee.
- There are no cash refunds at events or trade shows. Exchanges only at events; refunds go through the office within 30 days of purchase.
- We are not responsible for packages that do not arrive or arrive damaged in return shipping.
Damaged shipments
Have your tracking number handy. For freight deliveries, inspect your merchandise before you sign the delivery ticket. If it is damaged, refuse the shipment and the freight company will contact us so we can replace it. If you accept a damaged freight shipment, we cannot replace it. We do not refund or exchange metal for minor dings, scratches or similar imperfections.